Strengthening Industry-Academia Collaboration

Shifting Perspectives💡 Think like a customer!

The Tech Teams of Orysys and Commercial Bank of Ceylon PLC took a deep dive into Customer Obsession through an immersive LEGO® SeriousPlay® session facilitated by Luminary Learning Solutions Learning and M Azeem Saheer – PCC.

Using various human centered design, the teams stepped into the shoes of our internal and external customers to ask:
👉 “How do we want stakeholders to feel when they interact with us?”

This hands-on experience helped Tech Teams uncover the value of empathy, curiosity, and human-centered thinking across the tech value chain.

A refreshing blend of creativity and purpose grateful for the insights and inspired to apply them every day.

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